Impact Solar USA Privacy Policy

Thank you for your interest in this Privacy Policy. This Privacy Policy explains which Personal Information we collect from you via our website and shop at  www.impactsolar.com, what we use it for, when we delete it, and how your data is protected. In addition, we will inform you of the respective legal basis that allows us to process your data. Finally, we will also tell you about your rights in connection with the processing of your data.

What is Personal Information?

Personal Information is information that makes it possible to identify a natural person. This includes, in particular, your name, date of birth, address, telephone number, e-mail address, but also your IP address. Anonymous data exists if no personal reference to the user can be made.

What is Processing?

“Processing” means and covers virtually any handling of data.

What law applies?

We will only use your Personal Information in accordance with the applicable data protection laws, in particular Arizona’s common law data protection provisions and the EU’s General Data Protection Regulation (“GDPR”), and of course only as described in this Privacy Policy.

Who is responsible for data processing?

The responsible party within the meaning of the GDPR is Impact Solar USA LLC, of 13327 W. Ballad, Sun City West 85375 (“Impact Solar USA LLC”, “we”, “us”, “our”). If you have any questions about this policy or our data protection practices, please contact us using info@impactsolar.com or write to us at the above address.

Data collection

All Personal Information that we obtain from you will only be processed for the purposes described in more detail below. In particular, we collect Personal Information only if:

  • you have given your consent;
  • the data is necessary for the fulfillment of a contract / pre-contractual measures;
  • the data is necessary for the fulfillment of a legal obligation; or
  • the data is necessary to protect the legitimate interests of our company and business.

We process and store your Personal Information only for the period of time required to achieve the respective processing purpose or for as long as a legal retention period exists (in particular commercial and tax law in accordance with Arizona’s Commercial Law and Fiscal Code and others for up to 6 years). Once the purpose has been achieved or the retention period has expired, the corresponding data is routinely deleted.

Data transfers

In certain cases, it is necessary to transmit the processed Personal Information in the course of data processing. In this respect, there are different recipient bodies and categories of recipients.

Internal

If necessary, we transfer your Personal Information within Impact Solar USA LLC. Of course, we comply with the associated legal framework and ensure that your data is processed properly. Access to your Personal Information is only granted to authorized employees who need access to the data due to their job, e.g., to fulfill your order or to contact you in case of queries.

External bodies

Personal Information is transferred to our service providers in the following instances:

  • in the context of fulfilling your orders and digital delivery,
  • to use marketing services and to advertise our products online,
  • to communicate with you,
  • to provide our website and shop, and
  • to state authorities and institutions as far as this is required or necessary.

We usually do not transfer Personal Information to countries outside the USA. However, if we do, we ensure that processing of your Personal Information is governed by Processing Agreements that include Standard Contractual Clauses to ensure a high level of data protection.

Security of your data

In order to protect the data stored with us in the best possible way against accidental or intentional manipulation, loss, destruction, or access by unauthorized persons, we use appropriate technical and organizational security measures. The security levels are continuously reviewed in cooperation with security experts and adapted to new security standards. Nevertheless, internet-based data transmissions can always have security gaps, so that absolute protection cannot be guaranteed. And databases or data sets that include Personal Information may be breached inadvertently or through wrongful intrusion. Upon becoming aware of a data breach, we will notify all affected individuals whose Personal Information may have been compromised as expeditiously as possible after which the breach was discovered.

Your Rights and Privileges

Privacy rights

Under GDPR, you can exercise the following rights:

  • The right to access;
  • The right to rectification;
  • The right to erasure;
  • The right to restrict processing;
  • The right to object to processing;
  • The right to data portability.

Updating your information

If you believe that the information we hold about you is inaccurate or request its rectification, deletion, or object to its processing, please do so by contacting us.

Withdrawing your consent

You can withdraw consents you have given at any time by contacting us.

Access Request

In the event you want to make a Data Subject Access Request, please contact us. We will respond to requests regarding access and correction as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days, we will tell you why and when we will be able to respond to your request. If we are unable to provide you with any Personal Information or to make a correction requested by you, we will tell you why.

Complaint to a supervisory authority

You have the right to lodge a complaint about our processing of Personal Information with a supervisory authority responsible for data protection. However, we would appreciate the opportunity to address your concerns before you contact any state supervisory authority.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of Personal Information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13 years old.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. To be in accordance with CAN SPAM, we agree to the following: If at any time you would like to unsubscribe from receiving future emails, you can email us, and we will promptly remove you from ALL correspondence.

Controls For Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (‘DNT’) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, our website does not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this policy.

Telephone Consumer Protection Act (TCPA)

If we process your Personal Information for the purpose of sending you SMS marketing communications, you may manage your receipt of marketing and non-transactional communications from us by replying or texting ‘STOP’ if you receive our SMS communications. In this respect, the data processing is carried out solely on the basis of our consent in personalized direct advertising per SMS.

Processing of your Personal Information

Log files

As mentioned above, we want to provide you with an optimal user experience in our online shop and with our advertisements, which is tailored to your individual needs. To this end, we work together with various service providers and technology providers and use cookies and tracking methods. The following data is collected anonymously for the purpose of demand-oriented design and optimization of this website:

  • Information on the device used (e.g., operating system, browser, screen resolution, language set).
  • Information on pages viewed during the website visit (e.g., category or product detail pages).
  • Information within the ordering process (e.g., order number, delivery and payment method, shipping and/or billing address).
  • Information on access data (e.g., entry via email newsletters, other websites, or online advertising measures).

The scope of the stored and processed data is limited purely to the performance of statistical evaluations. Your IP address is made unrecognizable immediately after receipt, which means that it is not possible to assign usage profiles to IP addresses. The collection of the data is necessary from a technical point of view in order to continuously optimize the functions as well as the presentation of our website on different devices, operating systems, and browsers and to be able to make our offer more interesting for you as a user and is therefore based on the legitimate interest.

Cookies

We use so-called cookies on our website. Cookies are pieces of information that are transmitted from our web server or third-party web servers to your web browser and stored there for later retrieval. For further information on the Cookies we use, please refer to our Cookie Policy.

Hosting of our website and shop

We use the hosting services of WordPress by Automattic Inc, for the purpose of hosting and displaying our website and shop. WordPress does so on the basis of processing on our behalf, and that also means that all data collected on our website and shop is processed on WordPress’ servers. The legal basis for processing is our legitimate interest, and the initiation and/or fulfillment of a contract.

Contact options

We process and store the Personal Information provided in the contact enquiry solely for the purpose of processing and responding to your enquiry and contacting you. If you contact us, we will process the data you provide to respond to you and answer your questions and requests. In doing so, the principle of data economy and data avoidance is observed in that you only have to provide the data that we absolutely need from you in order